Frequently Asked Questions
How can I place an order?
Tap "Order on WhatsApp" on the page of the model you like; a message with the model name and link is prepared for you. We confirm payment and delivery details with you one to one on WhatsApp.
Which payment methods do you accept?
We accept bank transfer, credit card and cryptocurrency; cash payment is also possible at a live viewing in Istanbul. We agree on the method that suits you on WhatsApp when you order.
How long does delivery take?
Delivery takes 1–2 business days within Türkiye and 3–7 business days abroad. Shipments are insured and tracked; we send you the tracking number on WhatsApp.
Will I have to pay customs duties on international orders?
No. Customs duties are included in the price for international shipments; you will not be asked for any additional payment on delivery.
Which currency are the prices in?
Prices are in US dollars and are also shown converted into the currency you choose at the day's exchange rate. We confirm the final amount on WhatsApp when you order.
Can I see the watch before buying?
If you are in Istanbul, we bring the models you choose to your address so you can try them on before deciding; just fill in the form on the Live Viewing page. If you are elsewhere, tap "Request a video viewing" on the product page and we will show you the watch live on a video call.
What does the watch come with?
Every watch is carefully packed and shipped with its box, cloth and accessories.
What if the watch arrives faulty or wrong?
If a watch arrives faulty or is not the one you ordered, we replace it; just send us a photo or video on WhatsApp after delivery. The full return and withdrawal terms are on the Delivery and Returns page.
If your question isn't answered here, message us on WhatsApp.
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