Livraison, retours et droit de rétractation

This page constitutes pre-contractual information within the scope of Law No. 6502 on the Protection of Consumers (Tüketicinin Korunması Hakkında Kanun) and Art. 5 of the Mesafeli Sözleşmeler Yönetmeliği (Regulation on Distance Contracts). There is no cart or checkout step on Saat Koleksiyoneri; orders are placed by written correspondence via the WhatsApp button on the product page and are subject to the provisions governing distance contracts. Before you confirm your order, a link to this text and a PDF copy are sent to you via WhatsApp [and e-mail]; the contract is concluded upon your written confirmation in the form "I have read and accept the pre-contractual information". Your order confirmation entails an obligation to pay.

1. Seller Information

• Trade name: Saat Koleksiyoneri
• Address: İstanbul, Türkiye
• Telephone: +90 551 461 67 54
• WhatsApp: +90 551 461 67 54
• E-mail: […]
• Tax Identification No.: […]
• MERSİS No. (Central Registry Record System): […]
• Website: saatkoleksiyoneri.com

You may use any of the contact channels above for complaints and withdrawal notices.

2. Products and Price

• The brand, model and, where applicable, reference number of each product are stated on the product page; the box, accessories and documents included in the delivery are confirmed in writing via WhatsApp before the order.
• The condition of the product is clearly stated for each product: [new / unworn] or [second-hand – pre-owned; known defects, replaced parts and service history are disclosed in writing before the order].
• Prices on the product pages are inclusive of all taxes (VAT) and are displayed in US Dollars ($); visitors connecting from Türkiye are also shown the equivalent of the same price in Turkish Lira (TL) at the daily exchange rate, and visitors connecting from other countries are shown the equivalent in the currency they select, for information purposes. The binding price is the total price inclusive of all taxes (VAT) notified in writing via WhatsApp before the order; consumers resident in Türkiye are notified of this price together with its Turkish Lira equivalent. The currency in which payment is to be made [Turkish Lira / US Dollars] and the exchange-rate basis to be applied are clearly stated in writing before the order; no price difference is claimed afterwards.
• Delivery charge: [Shipping within Türkiye is free of charge / The shipping charge within Türkiye is ... TL]; the international shipping charge is notified before the order according to the destination country. Additional costs that cannot be calculated in advance may be claimed only if they have been notified to you in writing.

3. Order and Payment

1. You write to us via the WhatsApp button on the product page; we confirm the availability of the product, its current price and the delivery time.
2. This pre-contractual information text and the product information are sent to you on a durable medium (WhatsApp [and e-mail]). Your order is concluded when your written confirmation reaches us.
3. Payment methods: [bank transfer/EFT] [credit card] [cash on delivery]. The accepted methods and account details are communicated only through our official channels (+90 551 461 67 54, […]).
4. The product is dispatched once the payment has been credited to our account or payment confirmation has been received [if cash on delivery has been selected, upon order confirmation]; the shipment tracking number and the invoice are sent to you.
5. If, after payment, it becomes apparent that delivery of the product has become impossible, you will be notified in writing within 3 days at the latest from the date this is learned, and all your payments, including delivery costs, will be refunded within 14 days at the latest from the notification. The product being out of stock does not in itself constitute impossibility; our delivery obligation under Section 4 and the maximum period of 30 days remain in force.

All correspondence and documents relating to the order, the pre-contractual information and the delivery are retained for a period of 3 years as required by legislation.

4. Delivery

• Within Türkiye: Products are shipped insured and tracked via [COURIER COMPANY]. The committed delivery time is [... business days] from the date your order (your written confirmation of the pre-contractual information) reaches us and in any event may not exceed 30 days. If this period is exceeded, you may terminate the contract; all your payments will be refunded within 14 days together with statutory interest.
• Hand delivery within Istanbul: [The product is handed over in person at the address you specify by appointment; the withdrawal period starts from the date of hand delivery.]
• International: Shipments are made insured and tracked via [INTERNATIONAL COURIER COMPANY]; the delivery time is notified before the order according to the destination country and may not exceed 30 days. Countries we do not ship to: [...]. Customs duties, import VAT and customs clearance fees that may arise in the destination country [ARE BORNE BY THE BUYER; these amounts are not included in the product price and may be claimed separately by the courier company or the customs authority at the time of delivery / ARE BORNE BY US; no additional payment arises beyond the amount notified].
• Products are delivered with the box, accessories and documents confirmed in writing before the order.
• We are liable for any loss or damage occurring until the product is delivered to you or to a third party designated by you; the insurance is our own precaution and does not limit your rights. If you request a different carrier of your own choosing, liability passes to you from the moment the product is handed over to that carrier.
• We recommend that you inspect the package in the presence of the courier upon delivery and, if there is visible damage, have a damage report drawn up and notify us immediately; failure to have a report drawn up does not extinguish your rights. In the event of a damaged delivery, your rights under Section 8 apply.

5. In-Person Presentation within Istanbul

Within Istanbul, we bring the models you have selected to the address you specify by appointment and let you try them on your wrist. This service [is free of charge / costs ... TL].

[OPTION A – No sale is concluded at the presentation:] The in-person presentation is for demonstration and trial purposes only; no orders are taken and no payment or payment commitment is requested during or immediately after the presentation. Since, pursuant to Art. 47(1)(b) of Law No. 6502, orders placed by means of distance communication immediately after the presentation are also deemed off-premises contracts, if you decide to purchase you may submit your order via WhatsApp at the earliest on [the next business day]. The order is concluded under the distance-selling rules set out in this text and all your rights apply in full.

[OPTION B – Sale is made at the address:] If a sale is made at your address during the presentation, that sale is an off-premises contract within the meaning of Art. 47 of Law No. 6502. In that case the contract is drawn up in writing under our off-premises sales authorisation certificate [dated ... and numbered ...], and a copy together with a model withdrawal form is handed to you in person; you have the right to withdraw within 14 days from the day you receive the product, and no payment or debt instrument is requested from you during the withdrawal period.

6. Right of Withdrawal

• You may withdraw from the contract within 14 days from the day you receive the product without giving any reason and without paying any penalty. This right may also be exercised from the conclusion of the contract until delivery. Handing the product over to the courier does not count as delivery.
• How to exercise it: It is sufficient to send your withdrawal declaration directly to us in writing or on a durable medium before the period expires: WhatsApp +90 551 461 67 54, e-mail […] or post İstanbul, Türkiye. You may use the model form below or make a clear declaration. Confirmation that your notice has reached us is sent immediately.
• Returning the product: Within 14 days of the withdrawal notice, you may send the product via [COURIER COMPANY] to [RETURN ADDRESS]. The return shipping cost is borne by us. If this courier company has no branch where you are located, the product is collected from your address at no additional cost. For returns from abroad, the product is sent back with the [INTERNATIONAL COURIER COMPANY] shipping label that we issue and send to you following your withdrawal notice; in this case, too, the return shipping cost is borne by us. If you use a different courier company, the refund period starts when the product reaches us.
• Return conditions: We kindly ask you to send the product together with its box, all accessories, all documents delivered to you with the product (including the warranty certificate, if any), any removed bracelet links and the protective tapes, if any. You are not liable for changes resulting from testing the product in accordance with its functioning, technical specifications and instructions for use. Any loss in value caused by use going beyond this (for example, cutting of the bracelet, scratches, impacts, removal of protective films) is assessed under the general provisions of law.
• Refund: Within 14 days at the latest from the date the product is handed over to the courier company we have specified, the entire amount collected, including delivery costs, is refunded in a single payment, in a manner consistent with the payment instrument you used, and without any cost to you. If you exercise your right of withdrawal before the product has been delivered to you, the 14-day refund period runs from the date your withdrawal notice reaches us. [Payments made by credit card are refunded to the same card.]
• Cases in which the right of withdrawal cannot be exercised: The right of withdrawal cannot be exercised for products prepared in line with your wishes or personal needs (such as engraving of the case or case back, a personalised dial, or a bracelet custom-made to measure). Where this applies, it is clearly stated for the specific product before the order. Standard catalogue products are covered by the right of withdrawal.
• The rights of consumers resident abroad arising from the mandatory consumer protection provisions of the country in which they are located are reserved.

7. Model Withdrawal Notice Form

(To be completed only if you wish to exercise your right of withdrawal.)

• To: Saat Koleksiyoneri – İstanbul, Türkiye – […] – +90 551 461 67 54
• I hereby declare that by this form I exercise my right of withdrawal from the contract for the sale of the goods below.
• Order date or delivery date:
• Goods subject to the right of withdrawal:
• Price of the goods subject to the right of withdrawal:
• Consumer's name and surname:
• Consumer's address:
• Consumer's signature (only if sent on paper):
• Date:

8. Defective Goods and Warranty

• Wristwatches are listed in the annex to the Garanti Belgesi Yönetmeliği (Regulation on Warranty Certificates) with a warranty period of 2 years. [For new / unworn products,] the warranty certificate issued by the manufacturer or importer is delivered to you together with the product; the warranty period starts from the date of delivery. The invoice does not take the place of a warranty certificate. Requests for free repair under warranty are completed within the maximum repair period stated in the warranty certificate; if this period is exceeded, you may exercise your other optional rights.
• [For second-hand / pre-owned products:] There is no legally mandatory warranty certificate for used products. [Our voluntary seller's warranty of ... months/years applies to these products.] Our liability for defective goods is [1 year / 2 years] from the date of delivery and may not be less than one year. Known defects notified in writing before the order and shown on the sales document are not deemed defects.
• If the product does not conform to the characteristics specified in the contract, you may, pursuant to Art. 11 of Law No. 6502, choose one of your rights to free repair, replacement with a non-defective equivalent, a reduction in price or rescission of the contract. Defects that become apparent within 6 months of delivery are presumed to have existed at the time of delivery. For new products, the period of liability for defects is 2 years from delivery.

9. Dispute Resolution

You may submit any complaint via +90 551 461 67 54, […] or +90 551 461 67 54.

For disputes that cannot be resolved, in respect of claims with a value below 186,000 TL for the year 2026, you may apply to the Provincial or District Tüketici Hakem Heyeti (Consumer Arbitration Committee) of the place where you reside or where the transaction was made (via e-Devlet, the e-Government portal, free of charge). For disputes above this value, an action may be brought before the Tüketici Mahkemesi (Consumer Court) pursuant to Art. 73/A of Law No. 6502, provided that mediation is applied for before the action is filed; the action may also be brought before the court of the consumer's place of residence. The monetary limit is redetermined each year by the Ticaret Bakanlığı (Ministry of Trade).

10. Entry into Force and Updates

This pre-contractual information text is effective as of [DD.MM.YYYY]. For your order, the version sent to you and confirmed by you before your confirmation applies. The current text is always published at saatkoleksiyoneri.com/teslimat-iade. For information on the processing of the personal data you share during the ordering process, please see our Privacy Notice (KVKK Aydınlatma Metni) under Law No. 6698 on the Protection of Personal Data (KVKK) at saatkoleksiyoneri.com/gizlilik.